HR Masterclass Series: High-level HR strategy training workshops
with topics ranging from Analytics, to HR Business Partnering, Coaching, Leadership, Agile Talent and more.
Review the 2020 masterclasses here »
This article is brought to you by Fullerton Health.
Read about the revolutionary, patent-pending health screening experience by Fullerton Health – a first in Singapore and Asia.
In 2017, Fullerton Health embarked on a major improvement to the facilities at its Executive Health Screening Centres in Singapore, located in the heart of the Central Business District and Orchard Road. The initiative was driven by our vision to significantly improve patient care with a patent-pending facility design that would transform the health screening experience – a first in Singapore and Asia.
Together with a team of experienced designers, we unveiled the ‘pod’, which refreshes the experience of health screening and significantly reduces waiting time.
It features luxurious, individual, privately-enclosed pods where patients receive a variety of medical tests without the need to move from one station to another within the health screening centre.
During a typical health screening, patients move from room to room and may take as long as three hours (depending on the number of tests and customers) to complete with the bulk of the time spent waiting in between tests. As a result, patients find the health screening process a lengthy and time-consuming one.
This process is also inefficient when some customers are slow to move to the locations for tests, fail to respond if they happened to have stepped away to the washroom and missed their turn, thereby slowing down the entire flow.
The innovative ‘pod’ design was conceptualised after several brainstorming sessions, multiple iterations, focus group interviews and surveys – with the vision of providing comfortable, private compartments (‘health pods’) where individual customers receive the bulk of their medical tests in private and in the comfort of the spacious seat, carried out by our friendly and experienced nurses in the pod itself. In other words, the medical tests are now brought to the patients instead.
The pod contains a comfortable built-in, custom-designed leather armchair with a large loose back cushion, a fold-out table surface, and many more features.
The pod contains a comfortable built-in, custom-designed leather armchair with a large loose back cushion, a fold-out table surface, storage niches, an electronic tablet for entertainment, USB charging points, adjustable lighting, jacket hanging space, bottle / cup holders, a nurse call-button, a ‘Do Not Disturb’ button and lockable compartments. These allow customers to work, relax, read, eat, drink, surf the net or even rest between tests.
The improved workflow implies clinic staff can locate and identify customers more easily. Further, more resources can be deployed to draw blood in the pods at the start so that patients can break their fast earlier and consume food and drinks. In the previous process, blood drawing would have been limited by the number of rooms available.
In addition, patients can now leave their belongings in the locker within the pod, settle down and relax instead of having to move around and always having to be on high alert for their names to be called.
Each pod is also sanitised before the next patient, and scented with our signature ‘Live Fuller Fragrance’ which offers anti-bacterial and anti‑viral properties.
Lastly, patients who prefer an afternoon appointment need not fast all morning. They can have their blood drawn at least a day before their appointment at no additional cost, at a time and location of their choice.
Images / Provided