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Roland Muller, country head, HR Singapore, and regional head, HR private banking Asia and Middle East, ABN AMRO Bank, foresees that technology will replace at least 50% of the current HR workforce in the next 10 years.
A lot of the work HR is doing now is focusing on the “what” and considers basic operating output from an HR functional view such as payroll, benefits administration, etc. However, where we can make an impact is on the “how”.
Clearly, technology will drive the way we run HR in the future. Over the next 10 years, our operational HR models will disappear. Payroll, HR shared services, etc, will be gone and replaced by straight-through processing. What’s left will be HR business partners that truly partner with the business on strategic matters such as workforce planning, succession management, strategic recruitment efforts, etc, and are no longer engulfed in non-value added discussions.
I also foresee other specialist functions such as compensation and benefits, and learning and organisational development, being impacted and reduced, to focus purely on advisory and non-transactional matters. Going out on a limb, I could foresee that technology will replace at least 50% of the current HR workforce over the next 10 years, as much will move towards employee and manager self-service.
The June 2016 issue of Human Resources magazine is a special edition, bringing you interviews with 32 HR leaders, with their predictions on the future of HR.