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George Avery, HR director, IBM's Asia Pacific Systems & Technology Group Sales

The Futurist: Most operational HR tasks will be replaced by “bots” in 2026

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George Avery (director, people operations and culture, IBM Asia Pacific, global business services) explains why HR shared service roles will be slowly eliminated altogether in the near future.

HR will only grow in importance as firms focus on their people as their main competitive advantage. Most operational aspects of HR will be replaced by automated “bots” or done by managers via mobile devices.

Shared service roles will continue to be done in offshore centres and then slowly eliminated altogether as these HR systems allow a much more user-friendly experience.

Additionally, HR can add value in ensuring people have the correct set of skills for the future.

Image: Provided

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