SUBSCRIBE: Newsletter

Human Resources

Toggle

Article

CEO tells customer to **** off

HR Masterclass Series: We're going virtual! New courses, new formats!
Review the 2020 masterclasses here »

The CEO of an online app who told a customer to “f*** off” in an email was berated via social media after the customer posted the email online.

Erin Boudreau had emailed the customer service team from the app, called Postmates, to complain about a delivery.

The email went around the company, eventually finding its way into CEO Bastian Lehmann’s inbox, where he added: “Someone also please tell her to f*** off”. Unfortunately, that email found its way back to Boudreau, ValleyWag reported.

RebeccaLewis_Sept2013_eff-off-CEO2

After posting it online, Lehmann wrote an apology.

“My e-mail, which outlined how to resolve the customer issue, contained a bad joke which was very poor in taste. Subsequently, the bad joke was sent to the customer. What I said was a major lapse in judgment on my part. I deeply regret this,” he wrote, while also post a string of apology tweets.

Boudreau said she accepted the apology, but she didn’t believe it was a joke.

Hong Kong HR Masterclass Series: 19th June 2020 Data Analytics for HR
Become a true strategic partner to the business by leveraging data and analytics to make strategic talent decisions.
Register now here

Read More News

in All markets by

The best companies for holidays

Glassdoor has identifying the highest rated companies for vacation and paid time off, based on benefits reviews from employees...

Trending

Leave a Reply

You must be logged in to post a comment.